We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.
In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.
To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.
We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.
We apologise for any inconvenience this may cause.
Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don't pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.
During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike...
Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.
Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.
There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.
Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.
To help you stay protected, here are some things that we will never do:
Please remain vigilant.
Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.
We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.
Please click here to see a list of Frequently Asked Questions for our members.
The Melton Building Society
As the coronavirus situation continues to develop, in the interests of public safety we have decided to hold our AGM on 22 April 2020 behind closed doors at Principal Office. If members have any questions they would like raising at the AGM please email firstname.lastname@example.org in advance of the meeting and we will ensure they are raised. We will provide updates to these questions and the AGM on our website.
We’ve been helping people to buy their homes and make the most of their savings since 1875. With over 40,000 members, we are a trusted provider of mortgages and savings. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.
When we completed our self build project last year the Melton moved our mortgage to a residential mortgage which made our monthly repayments lower. We have recently taken a further advance with Melton to finish off our home. All these transactions have been processed seamlessly, with particular thanks to Angie at the Melton Mowbray branch…
Our self build mortgage requirement was out of normal scope for most of the financial services providers we spoke to. However, the Melton considers applications on an individual basis and took a personal approach to our mortgage. Nicola at the Melton Mowbray branch was always on the ball and easy to get hold of and…
I went in to my local branch of the Melton to open a children’s savings account. I was delighted to be able to open an account on the spot and to be assisted by such helpful and efficient staff – so much better than my local bank! I was so impressed I opened two Wild…
You were terrific. You were outcome focused. You were human. Your service was amazing.
Alex and Charlie, Somerset
“We researched the Melton Building Society online and the flexibility and competitive rates of the Melton’s mortgages appealed to us. We immediately felt as if we were more than a number. This has endured and has been one area of the whole project where we have been able to rely on what has been said….
Mr and Mrs P, Melton Mowbray
The Society has donated a total of over £28,878 to four local charities: Home-Start Horizons, a charity to help children get the best start in life; the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DLRAA); Leicestershire and Rutland hospice, LOROS and The Phoenix Children’s Foundation. The money was raised in 2019 through affinity savings accounts…