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Coronavirus - Help us to help you

We are working hard to maintain the best service we can for you. As you can imagine our telephone lines are exceptionally busy at the moment. So we are asking for your help too.

In the interests of the health of both our customers and our staff, please avoid visiting our branches unless necessary. Please telephone your local branch direct if you have any queries or to register to use our online services.

To reduce the risk to our branch staff and customers, from 1st April, branch opening hours will temporarily be reduced to 9am - 12pm Monday to Friday and closed on Saturdays.

We have also temporarily reduced our telephone opening hours at Principal Office to 9am - 3.30pm Monday to Friday and closed on Saturdays.

We apologise for any inconvenience this may cause.

COVID-19 - TEXT SCAM

Please beware of a new text scam purporting to be from the Government which informs the recipient via a text that they have been issued a £250 fine for leaving the house during the lock-down as the Government have been tracking their movements using their phone. The recipient is told that if they don't pay immediately they will incur a heavier fine and encouraged to click on a link to make the payment which may deliver malware as well as taking the payment and their account details.

COVID-19 – FRAUDULENT EMAILS

During the coronavirus outbreak, many companies and organisations have sent emails containing COVID19 updates to their customers to make them aware of their current response and status. As these types of emails have now become increasingly frequent, criminals have started to use this familiarity to their advantage. These fraudulent emails, framed as a corporate COVID-19 response, contain malicious attachments and are targeting individual consumers and companies alike...

Emails may also be disguised as coming from a hospital that inform the recipient they may have come in contact with an individual who tested positive for COVID-19. The email instructs the recipient to download an attached Excel file, complete a form, and bring it to the nearest hospital. Once the attachment is downloaded, the malware has been activated and the attackers may be able to access your data.

Please keep in mind that typically, legitimate COVID-19 response emails have a message only in the body of the email and do not contain attachments.

COVID-19 – PROTECT YOURSELF FROM FRAUD

There is some evidence that criminals are attempting to use the current COVID-19 situation as an exploitation opportunity, so please be extra vigilant before clicking on an email about the coronavirus outbreak. If a claim sounds too good to be true, it probably is.

Criminals use exceptional circumstances like the current situation as a chance to pose as employees of a genuine organisation such as building society, bank or police and target you for fraud scams. They may claim they are dealing with coronavirus-related issues that require you to respond by paying money or providing personal information that will allow them to access your account. They often use pressure tactics to stop you thinking about want they want you do for them.

To help you stay protected, here are some things that we will never do:

  • Ask you to disclose your PIN number or other passwords for your accounts
  • Encourage you to move funds from your own account into a different “safe” account
  • Charge up-front fees for repayment holidays
  • Make home visits to collect mortgage arrears on your doorstep
  • Demand an immediate payment of mortgage arrears over the phone
  • Demand payment of mortgage arrears via email providing you with a link through which to make payments.

Please remain vigilant.

Stop – Take a moment to think.
Challenge – Don’t be afraid to ask questions or to say “No” and end the conversation.
Protect – Contact the building society or the bank from which you have made a payment immediately if you think that you have been the victim of fraud.

Coronavirus Update

We understand that some customers may be worried about the effect that contracting the Coronavirus (COVID-19) could have on their finances, for example due to a drop in income as a result of contracting the virus or because of the measures imposed to stop it spreading. If you have any concerns about how this could affect you and your mortgage, please click here to read the leaflet produced by the Building Societies Association and National Debtline or please get in touch on 01664 414141.

Please click here to see a list of Frequently Asked Questions for our members.

The Melton Building Society

Call us on 01664 414141 between 9am and 6pm Monday to Friday and 9am and 12pm on Saturdays

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Important Update About our Annual General Meeting

As the coronavirus situation continues to develop, in the interests of public safety we have decided to hold our AGM on 22 April 2020 behind closed doors at Principal Office.  If members have any questions they would like raising at the AGM please email marketing@mmbs.co.uk in advance of the meeting and we will ensure they are raised.  We will provide updates to these questions and the AGM on our website.

Your Melton

Welcome to the Melton, here to help you with mortgages and savings.

We’ve been helping people to buy their homes and make the most of their savings since 1875. With over 40,000 members, we are a trusted provider of mortgages and savings. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.


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At the Melton we like to do mortgages differently. We offer a wide range of practical award-winning mortgage solutions that have been designed with the flexibility to fit in with your lifestyle. Find out how we help:


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Latest News

Over £28,000 for Local Charities...

The Society has donated a total of over £28,878 to four local charities:  Home-Start Horizons, a charity to help children get the best start in life; the Derbyshire, Leicestershire and Rutland Air Ambulance Service (DLRAA); Leicestershire and Rutland hospice, LOROS and The Phoenix Children’s Foundation.  The money was raised in 2019 through affinity savings accounts…

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We’re doing everything we can to support our customers during this difficult time.

For details of our current opening times, how we can help to support customers with financial difficulties and how to protect yourself from fraud, please see our website www.themelton.co.uk which we are keeping updated with the latest developments.
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Comment on Facebook

Well done Melton, Stafford Railway have a similar approach, all building societies working for their membership and the community.

With the BoE reducing the base rate to 0.1%, when will you be reducing your SVR?

Are you offering a payment holiday like other lenders?